Garscadden and Scotstounhill: Pharmacy waiting times ‘unacceptable’

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A LOCAL councillor is looking for enhancements to be made to pharmacy companies within the space after receiving “quite a few” complaints from residents.

Malcolm Mitchell, SNP councillor for Garscadden/Scotstounhill, says he has obtained a lot of complaints about 4 branches of Lloyds Pharmacy.

Cllr Mitchell instructed the Put up points have been recognized at retailers on Dyke Highway, Alderman Highway, Knightswood Buying Centre and Knightswood Highway.

Among the many points raised with him, Cllr Mitchell mentioned extreme queues have been by far essentially the most reported, widespread challenge and that he has since written to Kevin Birch, chief government of Lloyds Pharmacy, complaining in regards to the service.

Cllr Mitchell commented: “I used to be shocked at each the variety of complaints raised with me and the actual fact it included so many various branches of Lloyds.

“Our group in Garscadden/Scotstounhill has a really excessive proportion of aged residents and the truth that some aged individuals are having to face in line for over an hour to select up important drugs they require is unacceptable.

“My constituents usually are not asking for a lot, only a first rate stage of service from their native pharmacy. To be clear, the difficulty is just not the hardworking members of employees at these shops however relatively, issues at an operational stage.

“I’ve issues in regards to the staffing ranges themselves and consider the overworked employees would profit from Lloyds hiring further employees to fulfill buyer wants in a well timed method.

“I’ve made these factors on to Mr Birch and await his response.”

A spokesperson for LloydsPharmacy mentioned: “Attributable to employees shortages and ongoing demand for group pharmacy companies, shops within the Garscadden/Scotstounhill space have been more and more busy.

“Our colleagues are working exhausting to handle any queues which will kind consequently and proceed to assist sufferers right now.  

“These workforce challenges mark the pressures dealing with group pharmacy which require a sector-wide response; it’s not one thing LloydsPharmacy and different group pharmacy suppliers can handle on their very own.

“As at all times, affected person security is paramount for us, nonetheless, we’re working, like the remainder of the healthcare sector, in terribly difficult occasions.

“We’re actively recruiting for pharmacy assist groups at our branches within the Garscadden/Scotstounhill space, nonetheless, recruiting new pharmacists and pharmacy assist groups has turn into more and more tough; there’s a scarcity of pharmacists, and the occupation is listed on the Residence Workplace’s Scarcity Occupation Checklist.

“We apologise for the affect on the group and recognize their endurance right now.” ,

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